Latched on Love FAQs

You've got questions...we've got answers!

 

  • What's behind the name "Latched on Love"?

Latched on Love embodies everything that nursing is. When baby latches on they are not just getting milk, they are getting love. Because breast milk is more than just milk, it's love. We at Latched on Love believe that everything about nursing is beautiful. We want you to feel the love and feel beautiful and comfortable throughout your nursing journey!

 

  • What is your shipping policy?

We know you want your awesome stuff to appear on your doorstep the second you click order, but as much as we wish we could wave our Harry Potter wand (and how cool would that be?!) and make it magically appear, we just don't have those powers. But we will get it to you as quickly as possible! All orders received Monday-Friday will be shipped out within 24 hours although typically items are shipped the same day (excluding holidays). We typically use Priority Mail so that you receive your order in a timely fashion.

We currently only offer shipping to US and Canada but plan to expand to other locations in the future.

 

  • What is your return policy?

We completely understand that sometimes a purchase doesn't work out for one reason or another and we want to make it right!

Returns received within 30 days of purchase date will be refunded in full. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer (this only applies to teething jewelry).

Exchanges 
We will happily replace items if they are defective or damaged (we would never want you to be stuck with something that isn't in perfect condition! We know everybody loves brand spankin' new stuff!).

If you need to exchange it for the same item in a different size, send us an email at sales@latchedonlove.com and we will arrange an exchange. We know you can't try on clothes first when online shopping and sometimes a different size may be the better fit (pun intended!). 

To return your product, you MUST MAIL IT VIA USPS to:
Latched on Love
PO Box 150713
Alexandria, VA 22315

We just ask that you pay the return shipping costs (typically the cheapest way to send a return/exchange is by resealing the mailer bag and mailing it using USPS First Class Mail or Priority 2-Day). 

Shipping costs are non-refundable.

*CLEARANCE ITEM SALES FINAL*